On the position of a Compliance Specialist in our organization, you will be expected to validate customers’ data and documentation in compliance with our internal standards and the legislation regulations and requirements. By working in a close cooperation and partnership with our Risk and Customer Support departments, you will be expected to ensure a smooth and efficient communication process, thus contributing for a better relationship with our customers.
E&G Bulgaria is an international company with 6 branches all over the world. We are one of the fastest growing call centers with focus on sales, sales-advisory and telemarketing. With more than 300 employees all over the world, we can ensure a high-class customer service to our international partners and millions of customers worldwide in a business environment where people are put at the heart of the company and perceive each other more like a family than just colleagues.
Sharing the same values that success is our DNA, and always driven to achieve, we believe that only the sky is the limit! Our main goal is to ensure business and operational growth by attracting people with great talent and high potential in sales to join our journey to the top. We are both proud and excited to provide our employees with the amazing opportunity to excel their communication skills and capabilities, while building a sustainable career in the sales industry in long term perspective.
To collect, analyze and validate all the appropriate due diligence and on boarding documentation provided by the customers of our clients and KYC;
To record and store customers' data on the appropriate systems and perform Know Your Customer, Risk, and Fraud related checks and validations;
To identify missing or insufficient data/ information and request additional documents/ information/ data when and as needed;
To validate customers' data and supporting documentation following our internal standards, processes and procedures;
To provide assistance in the monitoring of business activities for compliance with applicable rules and regulations;
To participate in the elaboration of new Risk and Compliance procedures and policies.
What do you need to be successful and join our team of winners?
Excellent command of English – both written and spoken;
At least 1 year of a previous professional experience in the area of Compliance and Risk;
Previous experience in Risk categorization of clients according to various criteria and chargeback prevention would be considered an advantage;
Proficiency in Excel, Word and Research;
Excellent analytical and problem-solving skills, with a careful eye for detail;
Excellent communication and interaction skills and competences, and always approaching cases being driven by empathy and willingness to help and support others;
А highly organized individual, able to prioritize, multitask, and follow processes, procedures and policies;
A team player able to work under stress and within tight deadlines;
Smiley, positive and always embracing change and working actively towards self-improvement.